Terms of Service
Rules and terms of using the Alone in Drag platform and Client Portal
1. General Provisions
These Terms of Service govern the use of the Alone in Drag electronic system, including the Client Portal and aerodynamic optimization services.
The service provider and platform administrator is Alone in Drag.
Using the Client Portal constitutes full acceptance of these Terms of Service.
2. Client Portal Access and Authentication
Access to the Client Portal uses a passwordless authentication model via single-use magic links or verification codes sent to the client's registered email address.
Clients are responsible for keeping login links and codes confidential and securing access to their email accounts.
In case of suspected unauthorized access, clients can immediately revoke active sessions across all devices from their account profile or by contacting the administrator.
3. Results Presentation and Intellectual Property
The Client Portal presents aerodynamic testing results from completed sessions, including CdA analysis, watt and time savings calculations, run comparison tables, and photo/video materials.
All analytical models, reports, and calculation software constitute the intellectual property of the Service Provider and are protected by law.
Clients receive a non-exclusive license to use provided measurement reports for their personal and sporting purposes.
4. User Obligations and Technical Requirements
Users must use the platform in compliance with applicable law, good practices, and these Terms of Service.
Users may not perform actions that could disrupt platform operations, attempt unauthorized access to other accounts, or introduce malicious code.
Proper use of the Client Portal requires an internet-connected device with a modern web browser supporting cookies and TLS encryption.
5. Complaints and Contact
Any complaints or feedback regarding platform operation or services may be submitted by email to: office@aloneindrag.com.
Complaint submissions should include a description of the issue and client identification details. The Administrator reviews complaints within 14 days of receipt.
6. Final Provisions
Matters not governed by these Terms are subject to the applicable laws of Poland, including the Civil Code and the Act on Providing Services by Electronic Means.
The Administrator reserves the right to amend these Terms for valid technical, legal, or operational reasons. Significant changes will be communicated via the platform.